Army veteran Joshua Velazquez of Granite City, Illinois, faced a devastating sewage backup in his home, resulting in his military uniforms being soaked in sewer water. Feeling ignored by Illinois American Water and city officials, Velazquez turned to the You Paid For It team for help. Upon contacting Granite City Mayor Mike Parkinson, the issue with the uniforms was resolved, but Velazquez was left with $5,000 in cleanup costs for his basement.
Illinois American Water, which had previously acquired the water treatment system from Granite City, is working on a solution to prevent future backups. A spokesperson for the company, Terry Macklin, mentioned that they are currently in the process of designing a project to replace the pumping station at a key intersection in the area. This project is expected to make a significant difference and minimize the risk of similar incidents in the future.
Despite the challenges Velazquez has faced, Illinois American Water has committed to supporting him as much as possible. The company has been in communication with Velazquez and is dedicated to ensuring that he receives the assistance he needs. While the situation was distressing for Velazquez, the support from both the You Paid For It team and Illinois American Water has offered him hope for the future.
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